CAN I CANCEL AN ORDER?

Once your order is placed, it is immediately processed for shipping -- therefore you may not cancel an order without a penalty once it has been mailed out.

DO YOUR PRODUCTS COME WITH A MONEY-BACK GUARANTEE?

Any items you have received through the mail, are returnable in EXCELLENT, RESELLABLE CONDITION, including original packaging and paperwork, and we will provide a prompt refund for the price you paid, however, you will be charged a 15% re-stocking fee. You will be responsible for the shipping cost both ways.

WHAT IF I SIMPLY REFUSE A PACKAGE?

If you refuse a package, you will still be charged a 15% restocking fee. We have no way of tracking the return of your product, so if your product does not make it safely back to us, we will be unable to issue your refund. To avoid any problems, please use a tracking method for a return.

HOW DO I RETURN A PRODUCT?

1) Contact us first by phone (416-286-1253) for the correct return address. Please DO NOT simply send the pac kage back to the address on the mailing label.

2) To qualify for a refund, the item must be sent back in its original sellable condition including the original packaging . We will not accept returns on items that are sent back in a condition that cannot be resold.

3) You are responsible for all return shipping fees. Repack the item in its original packaging or new packaging, if the first is in bad shape, and send to the return address you have been given when you called us about your product. Pack the item well, insure it for the full value, and request tracking or proof of delivery. Any items lost in the mail or damaged during return are your responsibility.

4) Explain the reason for the return and include your name and address, along with a phone number in case we need to contact you!

HOW LONG WILL IT TAKE TO GET MY REFUND?

Upon receipt of the returned product we will immediately credit your charge card less a 15% restocking fee.

WHAT IF I HAVE A PROBLEM WITH MY ORDER?

Please contact us at 1-416-286-1253 and we will take care of the problem as soon as possible.

By submitting your purchase order, the client acknowledges, understands, and accepts these terms of agreement.

All returns requests will be addressed promptly